About PDM: Quality Assurance Integral Solutions for Direct Marketing

Quality Assurance

We have made quality assurance our maximum priority at PDM. Whatever the intervening division of type of task executed, direct publicity, mailing, CRM, Telemarketing, Mobile telephony, we always apply maximum quality assurance standards in order to ensure customer satisfaction. PDM advises and assists its customers to maintain its consumers' loyalty, so that the first rule to be followed in our company is to achieve that our own customers maintain a stable, lasting relationship with PDM.

PDM has received certification in accordance with UNE-EN-ISO 9001:2000 which demonstrates our commitment to reaching perfect understanding with the needs of companies that contract our services, achieving their total satisfaction through quality service and continuous improvement. Our two divisions, Analysis Solutions and Mobile Solutions are clear examples of how we evolve each day to provide cutting-edge comprehensive services within direct marketing.

In order to gauge our work, we carry out an annual satisfaction survey among our customers. In 2006, we attained a value of 4.25 from 5 points, which shows that we are certainly assisting them to achieve their objectives. Our constant development and quality of our work ensures us a privileged position in the future of direct marketing.

Service quality survey [ES]